Return & Refund Policy

Last updated: October 13, 2026

We want you to be satisfied with your purchase. If something isn’t right, here is how returns and refunds work at DAX Performance.

Return Window

Parts and accessories may be returned within 30 days of delivery for a refund or exchange.

Eligibility

• Items must be new, unused, uninstalled and in their original packaging with all components.
• Proof of purchase (order number or receipt) is required.
• Items damaged through installation, misuse or modification are not eligible.

Non-Returnable Items

• Vehicles that have been delivered and accepted, registered or used (vehicles are covered by our Warranty Policy).
• Electrical components that have been installed.
• Special-order or custom-built items.
• Engine rebuild and machine shop services already performed.
• Clearance or final-sale items.

How to Start a Return

1. Email info@daxperformance.ca with your order number, the item(s) and the reason for return.
2. We will send a Return Authorization (RA) number and return instructions.
3. Ship the item back within 14 days of receiving your RA. Returns without an RA number may be refused.

Return Shipping

Customers pay return shipping unless the item was defective, damaged in transit or we shipped the wrong item, in which case we cover return shipping.

Restocking Fee

Returns of non-defective items may be subject to a 15% restocking fee.

Refunds

Once your return is received and inspected, we will email you to confirm approval. Approved refunds are issued to the original payment method within 5–10 business days. Original shipping charges are non-refundable unless the return is due to our error.

Damaged, Defective or Incorrect Items

Contact us within 7 days of delivery with photos. We will repair, replace or refund the item at no cost to you.

Exchanges

To exchange an item, follow the return process above and place a new order for the replacement.